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HELP DESK SUPPORT

Government has highly rated PTECH'S performance in solving timely trouble ticket requests.  PTECH has ITIL and ISO 9001:2015 quality processes in place to ensure timely delivery of trouble tickets. 

Our team implements proven Government Systems (Remedy) (ESM-Government developed) ITSM, imaging software, patch management, Vulnerability management.  PTech has extensive experience in managing a robust trouble ticket system collectively handling tens of thousands of helpdesk actions annually.

Provides technical consulting services to customer users relating to desktop software and hardware support, application software maintenance on the customer systems

 

Supports problem resolution processes to resolve errors in system software

Provide guidance to the utilization of Windows in the architecture of the customer systems

Provide technical support on all Windows applications including system analyst support and application installation and configuration

Support and train Government personnel within the Windows teams

Document changes via Configuration and Change Management tools: Share and make general system information such as configuration, program or technical changes

 

past performance

  • IT Consolidated Services (Prime)

Provide Help Desk resolution on base for IT and communications issues for all base users (18,000) and end devices (24,000).

  • Army ARD ITSS (Prime)

Provide ARD and users of the system the tools and access their required tasks online and in real time.